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| Support |
Ongoing Support
Ongoing support is available. We want you to succeed.
The Ongoing Support Program offers law firms a protection policy against future industry changes. The Operations Manual is built upon solid organizational, technical and strategic principles. As the litigation support market matures the Operations Manual will mature as well. Ad Litem will continue to update and expand upon the strategies that affect the litigation support services and department viability.
Because the Operations Manual covers many aspects of running the department, most ongoing support takes the form of strategic advice. A prerequisite to the Ongoing Support Program is that the Firm must be a member of the Ad Litem Ongoing Support Program, and that existing Operations Manuals be upgraded to the latest release version.
Updates to files such as the budget estimator and other documents are included in your ongoing support. All materials are ready for you to personalize. As such, then a new type of discovery comes into play, Ad Litem will update the budget spreadsheet.
Ad Litem is committed to the ongoing training of your staff. Through onsite trips as well as remote training, we can help to ensure that the Litigation Support department staff are constantly increasing their effectiveness.
Ad Litem has been an active participant in the Litigation Support community for years. It is directly responsible for functionality found in certain products. Ad Litem was cofounder of the Litigation Support Vendor Association. The not-for-profit organization provides free forums moderated by industry experts and software makers. As of November, 2004, there are over 1,200 members.
The Litigation Support Department Operations Manual is the culmination of many years of research and labor on the front lines. It is a work in progress. As the market changes, so does the Manual. What does not change is perhaps more important than what does change. What does not change are the key storage and case strategies that benefit each phase in the litigation case lifecycle.
One can search the Operations Manual. This means that as situations arise the technician need simply refer to the manual. The Case Lifecycle contains all the steps to go from pleading to post-trial destruct orders. The cases are too complex and the stakes are too high to have no plan at all. Is your department a benefit to both firm and client? Does your department pay for itself? Through the Operations Manual it can. With ongoing support it can do so today, tomorrow and in the future.
Through ongoing support, Ad Litem can advise your firm about the most important changes to make first and help implement them. Whether it is working with accounting on cost codes or qualifying vendors for future projects, Ad Litem can help implement and help the firm see the goals and accept the strategies Litigation Support and the Operations Manual outline.
The ultimate goal of the Operations Manual is for the department to operate independent of guidance by any outside trainer. Once the technicians master the strategies and institute technical standards the training is done. At this point the accounting numbers will show whether adding a new person is warranted. When the firm hires a new technician, the Operations Manual is the required reading. Any mentor can supplement discussions with pages in the Operations Manual. The technician knows exactly where to look for files and how to process incoming media. The attorney finds working with the new hire feels just like working with anyone else in lit support. The attorney gets the same questions, forms and results.
Created on 08/27/2006 06:23 PM by admin99
Updated on 08/27/2006 06:30 PM by admin99
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